We require the original Custom Computers invoice for all returns or exchanges. Customers who purchase online may send us a copy of their invoice instead of the original.

All products to be returned or exchanged must have their complete original packaged materials including any manuals, printed materials, disks, and cabling. All returned goods must be in resalable condition, inspected and approved by our staff.

Within 7 days of purchase (14 days for online purchases), items may be returned under the following conditions*:

All warranty periods indicated are from Custom Computers, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by Custom Computers. Please refer to the Manufacturer's website or product manuals/packing for more information..

Generally the manufacturer’s limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage etc. In no way does Custom Computers warrant any product for fitness of use or for representations made by the manufacturer.

Unless otherwise stated, all products purchased from Custom Computers are covered by a minimum 15 day in-store direct exchange warranty policy.

To receive warranty service on any product from Custom Computers, the product must be brought in with the original invoice and tested by our technicians (for online purchases, see below). If the product is deemed defective, you may be provided with a direct exchange* or will be required to fill out an RMA form so that we may send the item to the supplier or manufacturer for warranty service. Depending on the manufacturer’s warranty policy, the product may be repaired or replaced. This may take 2~6 weeks. A copy of the RMA form will be given to you; please do not lose this form it is your responsibility to keep it in a secure location. Custom Computers reserves the right to refuse to release any items left in our possession with out the proper RMA form.

* Custom Computers reserves the right to substitute a comparable model at the current market value of your item.

Online Purchases: For products purchased online or by mail order, the customer must contact us by phone (705-721-1616) or email to address the problem with the product. If a technician is unable to resolve the problem over the phone or email, and deems the product defective or requiring testing, the customer will be given an RMA reference number. The customer must ship the product back to us with a copy of the invoice and the RMA reference number within 7 days upon being issued this number. Custom Computers recommends that appropriate measures are taken to safeguard the product from damage during shipping, as Custom Computers does not warrant a physically damaged product.

If the product is determined to be defective and is covered by our in-store direct exchange policy, the customer will be informed and a replacement will be shipped out as soon as possible. The direct exchange period for online purchases is 15 days from when the order was originally shipped out to the customer.

After the first 15 days, the customer will have to wait until we get a replacement or repaired item back from the manufacturer. This may take an estimated 2-6 weeks depending on the product. Custom Computers will cover the shipping charge for sending the product back to the customer for up to 90 days for OEM products and 30 days for retail products, from when the original purchase was shipped. Please note that some products may have a less than 90 day warranty. It is recommended that customers deal directly with the manufacturer for all retail products for faster turn around times. Custom Computers 4U can help facilitate warranty service between the customer and manufacturer for retail items, but will not cover any expenses incurred for warranty service after the first 15 days of purchase. For OEM products that have a one year warranty, Custom Computers will not cover shipping charges after the first 90 days.

If the product is not defective, the customer will have to pay for shipping of the product back to the customer.